Subject: Tech Support Candidate - Shriraj Walunj
From: Shriraj Walunj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:34:19 -0500

| | Tech Support Test

Name | Shriraj Walunj
E-mail | [email-masked]
Phone Number | (091) 8888885807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune but can Relocate.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ADP LLC | Tech Support Analyst | NA | 49500
Previous Employer 1 | Tech Mahindra Business Services | Customer Relations Advisor | 10/01/2019 | 36500
Previous Employer 2 | Oaks Technologies | Technical Support Associate | 31/01/2014 | 23800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with the customer what error is thrown while visiting the website. To give right answer you need to ask the right question.
2. Since there are many errors troubleshooting accordingly. Check internet connections, proxy, cache & cookies, firewall, IP Settings work according to the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth on the Phone.
2. Turn on the Bluetooth Speaker.
3. Enter pairing mode on the speaker & phone.
4. Tap on the Speaker model number or relevant to speaker brand.
5. Read the instructions about reviews and pairing and pair.

What according to you makes you a good candidate for customer service or technical support job? | Since education till date have been on technical side. Made sure I empower myself with information and learnings to justify every job with my analytical skills and knowledge. Worked in relevant roles in most of my jobs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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