Subject: Tech Support Candidate - Pragati Shukla
From: Pragati Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:32:27 -0500

| | Tech Support Test

Name | Pragati Shukla
E-mail | [email-masked]
Phone Number | (91) 9670204283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Relationship Manager | 4th March 2020 | 23,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would restart my device. If still the error occurr I will make sure about my internet connection is working or not. And even check whether the website (www.ndtv.com) is not down and also whether it is down only for me or others as well. These are all the steps which help me in troubleshooting the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect my mobile phone to a Bluetooth speaker firstly I would turn on the bluetooth on my mobile phone. Then pair my mobile phone's Bluetooth with speaker. These step would help me in connecting my mobile phone with a Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener which helps me in understanding the queries of the customers. As I have experience of more than 2 years in customer service I can deal customer with lot more patience if the customer is angry. And I can also give solution to
queries of the customer cool minded. According to me these qualities makes me a good candidate for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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