Subject: Re: Tech Support Candidate - Amyush Adhikari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 03:25:22 -0700 (MST)

His spoken is good. Having tech experience too. 
His current salary is 26000/- apart from allowances 
now he is expecting between 38-40k 
He have to serve 3 months notice also. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 15:18, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Amyush Adhikari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 1:42 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amyush Adhikari 

	

	
	
			Tech Support Test 
		
	Name 	Amyush Adhikari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9818066024 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Chhatarpur, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini, Noida 	Software Engineer 	May 15, 2021 	26000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would check the internet connection first by trying to access any other websites. If my internet is fine then I will clear the cookies and caches from the browser and restart it and try to access NDTV website again. If I'm still getting that same error, I will try to access www.ndtv.com on another browser. Even after that, if I'm still facing this issue, then that would conclude that there might be the issue with website's server itself. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth speaker. 
2. Turn on the Bluetooth on my phone. 
3. Check the available bluetooth devices showing on my phone. 
4. Tap the name of bluetooth speaker on my phone. 
5. It will show connecting and in few seconds it will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a keen interest in computers. 
When I was a kid, since then only my friends call me and ask 'how they can troubleshoot and fix the technical problem they are facing' with their printers, computers, or mobile phones. If I know the resolution, that's one thing, but even if I don't, I google and search if I get any resource. 
Helping them and fixing their problems makes me happy. 
Knowing that I'm good at something, I applied for Technical Support Analyst in Capgemini and I enjoy my work there. When I resolve the issues of users, they thank me with a cheerful voice, which makes my day. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4