Subject: FW: Tech Support Candidate - Sachin Saxena
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 10:14:27 +0000

First round

From: Sachin Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 12:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sachin Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sachin Saxena
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8962266005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Network Security
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Silver Leaf Solutions Pvt Ltd   Network Engineer        currently working       31,000
Previous Employer 1     Netlink Software Pvt Ltd        Network Engineer        31/12/2017
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check if the internet is connected or not.
2. If internet is connected I will try to open google.com
3. If Google.com is working, I will check if www.ndtv.com is working for other users or not.
4. If www.ndtv.com is working for other users, I will try to open www.ndtv.com in any other browser.
5. I will clear the browsers cache and try opening www.ndtv.com again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 - Go to settings.
2 - Tap the Bluetooth option & Turn on Bluetooth.
3 - A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable.
4 - On your mobile select your speaker, and your device will be connected to the speaker.
What according to you makes you a good candidate for customer service or technical support job? My troubleshooting and problem solving skills makes me the right candidate for this job. In last 5 years, I have worked with various clients and resolved their software, hardware & network related issues over call, email and even by visiting the clients location.
On a scale of 1 - 5 please rate your fluency in spoken English  5