Subject: FW: Tech Support Candidate - Prakhar Gauam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 10:13:55 +0000

First round

From: Prakhar Gauam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 12:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prakhar Gauam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prakhar Gauam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8380086422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dilshad Garden
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Identity and Access management
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NIIT technologies       Team Lead       Na
Previous Employer 1     Wipro technologies      SME     19-3-2017
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) We need to check if we are typing the correct URL if the website
2) we do need to check if we are connected to the internet ( at times connection says connected but no internet)
3) we can restart the wifi connection and try to reconnect
4) In most of the cases few websites are blocked by the company
So we need to check our proxy settings
Or even we can reset the browser settings
5) We can try to open the same URL on a different browser i.e Internet explorer, Mozilla or Google Chrome
6) Check with your team if anyone else can access that website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Open settings option on your mobile phone
2) Switch on Bluetooth
3) At the same time switch on Bluetooth of your Speakers
4) Press and hold the Bluetooth button until you see the name of your Speakers appear on your mobile phone
5) Click on the Speaker name and select pair option

Here you go Your mobile is connected with Bluetooth speakers
What according to you makes you a good candidate for customer service or technical support job? I have a great experience in handling Technical support teams and even training and developing their Interpersonal skills and technical skills
I have a very good rapport building skills
I have been handling all types of clients and customers from all over the Globe.
I know how to handle and satisfy the customers
Because the best way to deal with any client or customer is to out yourself in to their shoes
And you have to give them what they have asked for or what you to deliver in a best way
I have been presenting and preparing documents, SOP's and Performance sheets for he clients
To make sure that we are delivering the best we can
I also believe in to train my team and guide them how to develop your skills
Train them on the technologies
Create Knowledge transfer documents for them
Train my on-site team on zoom sessions and create webinars for all the team members to keep them on the same page
On a scale of 1 - 5 please rate your fluency in spoken English  4