Subject: Re: Tech Support Candidate - Atmadul Hasan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 03:05:51 -0700 (MST)

His spoken is good 
Having technical experience too 
He have to serve 1 month notice 
His current salary is 17.5k 
Expecting 25000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 15:12, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Atmadul Hasan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 2:33 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Atmadul Hasan 

	

	
	
			Tech Support Test 
		
	Name 	Atmadul Hasan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8318779347 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Okhla 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Salesforce Web CEP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Technical Associate 	30 March 2021 	17.5 k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will firstly make sure that I have a working Internet Connection or not after that I’ll try reload the page. Even after this if the Issue Persists then I’ll try to Reboot the Device that I Am using. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth Device 
2. Go to Bluetooth setting and make sure it’s turned on 
3. Then I’ll search for the name of Bluetooth device that I am trying to connect 
4. Pair the Bluetooth device and get connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I have Experience in Interacting with customer regarding their issues on specific devices.In order to resolve an issue my first take is to always know about the issue properly so while troubleshooting with the customer you can let him know how we are resolving his issue and also how this resolution will make sure that he will not face the issue going forward. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4