Subject: Tech Support Candidate - Gaurav Sahu
From: Gaurav Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:03:48 -0500

| | Tech Support Test

Name | Gaurav Sahu
E-mail | [email-masked]
Phone Number | (91) 9069535318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior developer | Currently Working | 46000
Previous Employer 1 | Ericsson | Solution Integrator | 24feb2020 | 30000
Previous Employer 2 | Telenor | NOC engineer | 30 Aug 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pairing of both mobile and bluetooth speaker should be done then we can listen the music.
What according to you makes you a good candidate for customer service or technical support job? | My skills and experience make me fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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