Subject: Tech Support Candidate - Soniya Singh
From: Soniya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:55:48 -0500

| | Tech Support Test

Name | Soniya Singh
E-mail | [email-masked]
Phone Number | (91) 9131471045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
technical presales

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Support Engineer | 10th July 2020 | 42000
Previous Employer 1 | Technexa system pvt ltd | Presales Conusltant | 30th Dec 2019 | 32000
Previous Employer 2 | Genpact | Network Analyst | 30th Mar 2018 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Check through different web browser
3. Check if firewall is disabling the website to open
4. Check the proxy settings
5. Will ask other employee to open the same page if possible by taking permission from Manager.
6.Check the router settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Settings of my phone.
2. Tap the Bluetooth option.
3. turn on Bluetooth
4. A list if available devices will appear
5. If my speaker is not listed, then i will press the button on my speaker that makes it discoverable.
6. Its often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job?

1. Ability to communicate clearly.
2. Knowledge of product
3.Time management skills
4. Attentiveness
5.Patience
6. Ability to sell the product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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