Subject: Tech Support Candidate - Soheb Syed
From: Soheb Syed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:52:57 -0500

| | Tech Support Test

Name | Soheb Syed
E-mail | [email-masked]
Phone Number | (000000) 7989439481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderbad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | Na | na | na
Previous Employer 1 | wipro | senior techbical support engineer | 30 april 2020 | 50k
Previous Employer 2 | almanarah saudi arabia | Desktop support | 4 may 2019 | 60k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i'll check internet is working or not.
Secondly i'll check the user can open that website or not admin has block him not to open any other website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth speaker and next step is open bluetooth option in the phone,when we open the bluetooth connection in phone it will show us the list of devices near by us and at last connect the speaker to the phone.
What according to you makes you a good candidate for customer service or technical support job? | i'm a quick learner and can handle pressure can give best to the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |