Subject: FW: Tech Support Candidate - Qasim Rizvi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 09:52:35 +0000

First round

From: Qasim Rizvi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 1:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Qasim Rizvi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Qasim Rizvi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9953072814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok nagar ,Mayur vihar p-1 extension
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Saburi Global World wide services       Solution engr   14 jan 2020     23
Previous Employer 2     Winsurf technology      tech support    23 june 2016    18
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a computer user , i would follow basic and logical troubleshooting steps to resolve the problem regarding website error->

1.First, let's figure out where the problem is?
2.The problem only happens with certain websites?
3.The problem happens in all web browsers, like internet explorer,google chrome,Firefox,opera and edge .
4.Refresh the page on the browser use.
5. Restart your web browser.
6.Try a different web browser
7.Clear your cache and cookies.
8. Make sure your web browser is up to date.
9.Make sure Cookies are enabled.
10.Make sure JavaScript is enabled.
11.Make sure popup blocker/browser extensions is disabled.

Apart from it , also follow the other steps->

1.Check Your Network Connection
2.Disable Software(anti virus)That Might Be Interfering.
3.Restart Your Computer
4.Try a Different Device like mobile , desktop, i-pad or i-phone.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Connect a Bluetooth speaker to your mobile phone->

Steps performed

1.Go to settings in your android phone.
2.Tap the Bluetooth option on Android Phone
3.Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your JBL speaker that makes it discover able – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name(JBL) listed) and that’s it, you’re connected!
7. Listen your music and enjoy your time.
What according to you makes you a good candidate for customer service or technical support job? Related to my work experience in outsourcing sector and due to core competency in customer support to handle calls related to product/service queries , render support to computer (desktop/laptop/windows o/s)related issues , maintain customer records ,provide customer support/assistance related to product/service , would like to enhance my expertise and problem solving skills as a customer service representative in organisation.
On a scale of 1 - 5 please rate your fluency in spoken English  4