Subject: FW: Tech Support Candidate - Sandeep Mehra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 09:49:41 +0000

First round

From: Sandeep Mehra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 1:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sandeep Mehra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sandeep Mehra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9897421174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Palam
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory Domain services, Microsoft Exchange, VPN Troubleshooting, VDI Troubleshooting.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Service desk Team Lead  12-March-2021   34540
Previous Employer 1     Jk Optimus      Technical Support/Sale associate        15-July-2017    12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For a fast and Quick solution I will open CMD(Or terminal) on my PC.

Then I will execute the command "Ping 8.8.8.8" (assuming 8.8.8.8 is my primary DNS).

If I receive RTO (Or other error) I will execute the command "Ping 192.168.1.1" (Assuming 192.168.1.1 is my default gateway/router) to make sure that if I have a connectivity with my router.

If I have a connectivity with my router I will login in my router settings and will check if my connection is up or down.

If my connection is down I will reboot my router. If issue persist will call my ISP.

If my connection is up, I will reboot my station and will make sure that the connectivity between my station and router is good (Will check if my Ethernet connection is connected properly or I am in good WIFI range).

If issue still persist Will call my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Power on speaker.
2. Check if Bluetooth is on in speaker if not turn it on (Normally there will be a Bluetooth logo and it may be flashing blue if it is on.
3. Power on Bluetooth on your phone and search for the available devices.
4. Once you see the speaker on the discovered device on your phone, tap on speaker to connect.

*Sometime there speaker may ask for a pin or code so enter it.
What according to you makes you a good candidate for customer service or technical support job? I have been in BPO/IT sector for a while now. I have good skills which are required for customer handling and to make smart technical or IT related decisions. I am a determined person who don't give up easily and I know how to be calm in critical situations and how to manage those situation smartly.
On a scale of 1 - 5 please rate your fluency in spoken English  5