Subject: FW: Tech Support Candidate - Amyush Adhikari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 09:48:41 +0000

First round

From: Amyush Adhikari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 1:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amyush Adhikari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amyush Adhikari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9818066024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chhatarpur, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini, Noida        Software Engineer       May 15, 2021    26000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would check the internet connection first by trying to access any other websites. If my internet is fine then I will clear the cookies and caches from the browser and restart it and try to access NDTV website again. If I'm still getting that same error, I will try to access www.ndtv.com on another browser.  Even after that, if I'm still facing this issue, then that would conclude that there might be the issue with website's server itself.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth on my phone.
3. Check the available bluetooth devices showing on my phone.
4. Tap the name of bluetooth speaker on my phone.
5. It will show connecting and in few seconds it will get connected.
What according to you makes you a good candidate for customer service or technical support job? I have a keen interest in computers.
When I was a kid, since then only my friends call me and ask 'how they can troubleshoot and fix the technical problem they are facing' with their printers, computers, or mobile phones. If I know the resolution, that's one thing, but even if I don't, I google and search if I get any resource.
Helping them and fixing their problems makes me  happy.
Knowing that I'm good at something, I applied for Technical Support Analyst in Capgemini and I enjoy my work there. When I resolve the issues of users, they thank me with a cheerful voice, which makes my day.
On a scale of 1 - 5 please rate your fluency in spoken English  4