Subject: Tech Support Candidate - Kamalarajan Aumugam
From: Kamalarajan Aumugam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:46:29 -0500

Tech Support
Test

Name

Kamalarajan
Aumugam

E-mail

[email-masked]

Phone Number

(91) 9003039784

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chennai

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Na

Na

Na

Previous Employer 1

SaasAnt Infotech Private
Limited

Customer Care Support Engineer

13.08.2019

28000

Previous Employer 2

Telwperformance

Technical
Support Executive

12.02.2018

22000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I would check if there is proper signal for
broadband. If I don't find any issues with BB, I will check network cables.
Power cable, Ethernet cable etc. Then I would check IP address by using the
command ipconfig on command prompt. In case there is a valid IP address, the
issue lies within the computer. It could be antivirus that is blocking or
browser settings.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth on both the devices. Search for devices on mobile bluetooth settings.

Connect Mobile to the speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Communication skills

Service oriented

Technical knowledge.

On a scale of 1 - 5 please rate your
fluency in spoken English

5