Subject: FW: Tech Support Candidate - Suman Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 09:45:06 +0000

First round

From: Suman Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 2:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Suman Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Suman Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9810143612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Laxmi nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Home Appliances Samsung product
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SAMSUNG Sr. Asstt       31 oct 2020     21000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Mostly we get advertisements while opening the website and we think that it is an error. Hence we would ask customer to provide the information about error he is getting on his computer screen and accordingly we will suggest the best solution for the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the Bluetooth of the phone and make sure Bluetooth speaker power is on
Scan for the  nearby Bluetooth device on the phone and try to connect correct pair with speaker
What according to you makes you a good candidate for customer service or technical support job? I believe I am best candidate for your company and I have confidence that my experience will help me to build an excellent and stable career with company as I am determined, I have patience and ready for challenges always and I understand the criticality of customer service hence I feel I am good candidate for customer service
On a scale of 1 - 5 please rate your fluency in spoken English  4