Subject: FW: Tech Support Candidate - harsh yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 15 Feb 2021 09:42:56 +0000

First round

From: harsh yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 2:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - harsh yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    harsh yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9557536331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dehradun
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     TELEPERFORMANCE TECHNICAL SUPPORT ADVISOR       14-JULY-2020    22800
Previous Employer 2     INTECH RETREADERS       ASST. eLECTRICIAN       30-10-2019      14600
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps required to open a website if getting an error are
1. Check the URL. Check if the URL is correct or correctly spell.
2. Check with the Internet connection. Make sure it working correctly. Try to reboot the modem.
3. Clear Caches, cookies and temporary files from the Internet browser and computer respectively.
4. Turn off the firewall.
5. Check with the error message/error code. Check with the code to resolve the root cause of the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps which are taken to connect the Bluetooth device to mobile are:
1. Turn on the Bluetooth connectivity on the device by pressing the power button.
2. Turn on the Bluetooth on the mobile by going to the Bluetooth option in the general setting of the phone.
2. Search the device in the Bluetooth window on the mobile.
3.Once found the device name. Click on the name to pair.
4. Wait for a few seconds to connect automatically and enjoy the service.
What according to you makes you a good candidate for customer service or technical support job? I am a B.tech graduate with technical skills. I have experience in technical support for the Adobe application which was used on the windows and mac OS. Apart from it, I have supported several users on the mobile applications of the Adobe software. Therefore I am at ease with the software as well. I have resolved the issue from installation to workflow of the application for the US/Uk Clients on different channels. Which helped me to be more involved with the customer service and best customer experience.
On a scale of 1 - 5 please rate your fluency in spoken English  4