Subject: Tech Support Candidate - Sheetal Kumar Sheetal
From: Sheetal Kumar Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:42:38 -0500

Tech Support
Test

Name

Sheetal
Kumar Sheetal

E-mail

[email-masked]

Phone Number

(+91) 8527374596

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL TECHNOLOGIES

Senior Analyst

32k

Previous Employer 1

Wipro Ltd

Senior
Associate

21k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will check the internet connectivity,
if there is any issue with the connection, then check what is the error message
and according proceed further to get the issue fixed.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch ON
the bluetooth on both the device and then get it paired.

What
according to you makes you a good candidate for customer service or technical
support job?

Prior experience in the same domain.

On a
scale of 1 - 5 please rate your fluency in spoken English

5