Subject: Tech Support Candidate - Diksha Kumari
From: Diksha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:40:42 -0500

| | Tech Support Test

Name | Diksha Kumari
E-mail | [email-masked]
Phone Number | (+91) 7903943608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Technical support executive | 5th February 2020 | 23000
Previous Employer 2 | Saburi TLC | Senior solution engineer | 6th November 2020 | 28500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check with the internet connection. After that I try to open any other site, it it will not work will try to delete cookies from the browser then check again. We can also try to open the site with other browser just to find the exact issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn ON the speaker and Bluetooth in both the devices.
So that the phone will get in contact with available devices nearby.
We just need to check the name of the speaker in drop down, need to select the name and click on pair to connect.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is all about to help our customers by listening to them, providing the best support related to the issue they are facing and having a proactive approach for any further assistance. In my technical support experience, I have learned so many things and worked on customer satisfaction, got very good feedback from customers as well as the operation management. I have a good command on active listening, doing needful in managing my quality parameters, without wasting the time I can handle different concerns at a time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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