Subject: Tech Support Candidate - Ritik Sharma
From: Ritik Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:39:05 -0500

| | Tech Support Test

Name | Ritik Sharma
E-mail | [email-masked]
Phone Number | (+91) 7014089509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jodhpur, Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Installing, resolving errors, MSSQL , MySQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eclinicalworks | Technical account manager | 20th April | 32,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- I will check my internet connection first.
- Check my browser cookie settings.
- Try to open the website in any other browser to narrow down the scenario.
- Will check the firewall settings.
- Allow the cookies for that website once.
- Clear the cache memory of the browser once and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on the Bluetooth speaker.
- Set it to discoverable mode if it is automatically connected to any other device.
- In phone >>Goto Phone settings >>  Bluetooth >> Re-scan the list for available devices.
- Select the bluetooth speaker from the list to connect.
- Wait for pair option and pair it.

What according to you makes you a good candidate for customer service or technical support job?

-A good candidate for customer service role is the one who have good communication skills which is the most important element for customer satisfaction.

-Having good technical knowledge is also important.

-Listening to client, handling angry customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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