Subject: Tech Support Candidate - Kiran Sharma
From: Kiran Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:33:35 -0500

| | Tech Support Test

Name | Kiran Sharma
E-mail | [email-masked]
Phone Number | (91) 9695080132
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 59 noida , near by metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vayam info solutions pvt ltd | Tsg engineer | 15 th may 2020 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check url is correct or not
2.Disconnect network connection and connect again and check
3.this url to check another computer and this webpage is open or not
4. Delete cookie and  check webpage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
When visible bluetooth option
Click and on bluetooth
After that on speaker and check on your mobile list of device show
Select speaker brand and connect
And after connected you can use

What according to you makes you a good candidate for customer service or technical support job? | I am easily solve basic technical issue related to system ,software and other and i have technical knowledge And i am working as customer support also in networking field   so  i am sutable to this profile
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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