Subject: Tech Support Candidate - Roshani Pathak
From: Roshani Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:32:56 -0500

Tech Support
Test

Name

Roshani
Pathak

E-mail

[email-masked]

Phone Number

(75) 8851286933

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Burari

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gazelle information technology

Sales Executive

26000

Previous Employer 1

Navigant technologies pvt ltd

Customer service executive

29 Jan 21

21200

Previous Employer 2

Airtel

Sales+customer service

2018

18000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all solution will totally depend on what
kind of error I am getting. Although I will check the Internet connectivity or I
can change browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. First of
all On Bluetooth of speaker

2. Then on mobile's Bluetooth

3. Find device and connect

What according to you makes you a
good candidate for customer service or technical support job?

I am experienced in customer service

On a scale of 1 - 5
please rate your fluency in spoken English

5