Subject: Tech Support Candidate - Harsh Mehta
From: Harsh Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:32:36 -0500

| | Tech Support Test

Name | Harsh Mehta
E-mail | [email-masked]
Phone Number | (+91) 8808539652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | One of the primary approaches that could be roped in for troubleshooting the above error is by enruing that the site is not blocked from the internet settings option. If yes, then from the settings tab on the top right corner fo web browser try to eliminate the URL mentioned from the blocking list of websites. Besides the aforementioned software-oriented approach, another method corresponds to the hardware-centric approach in which it is ascertained whether data packets sent and received are showing uniformity or dissimilarity. If data packets had undergone a dip in the count of the packets then detection of an error in the Local Area Network is ensured.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | One of the first steps that one should ensure while establishing a Bluetooth connection is ascertaining if the speaker is turned on for it to be detected by the terminal. Followed by this, the second step entails selecting the settings option from the terminal device and identifying the corresponding speaker, which has not been paired by then. Based on the above judgemement, the third step entails pairing of the speaker and providing the password, if any. Lastly, upon successful connection of the speaker, a sound would emanate from the speaker.
What according to you makes you a good candidate for customer service or technical support job? | One of the primary reasons that distinguish me as an apt person for the above work profile is my inclination towards apprehending the intricacies of any problem and deriving a legit solution within least response time. In addition to this, my educational background that comprises of a degree in BCA also makes me feel the utmost confidence that I could successfully pull up the role offered.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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