Subject: Tech Support Candidate - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:29:05 -0500

Tech Support
Test

Name

Rishabh
Verma

E-mail

[email-masked]

Phone Number

(+91) 8077287241

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vayam info solution

jan 2021

15k

Previous Employer 1

Intarvo

Previous Employer 2

Innovora

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check out the connection

Refresh the page

Check data speed

Reopen the browser

Reopen the computer

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
Bluetooth of both device

Pair each other

Coneected

What according to you makes you a good candidate
for customer service or technical support job?

I'm a
good listener

I listen to the customer

Then i give some troubleshooting

On a scale of 1 - 5
please rate your fluency in spoken English

5