Subject: Tech Support Candidate - Neena Pathania
From: Neena Pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:25:12 -0500

| | Tech Support Test

Name | Neena Pathania
E-mail | [email-masked]
Phone Number | (011) 9958918215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hippy hurray travels | Customer care | Jan 18 2020 | 28 k
Previous Employer 1 | Pc fixit24/7 | Customer care | Aug2018 | 21 k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we are going to check  the internet is working or not if the internet is not working than we will restart the internet connection than refresh the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.trun on the Bluetooth of the phone
2.trun on the Bluetooth of the speaker
3.check the discoverable device
4.pair the device
5.connect to that device

What according to you makes you a good candidate for customer service or technical support job? | Listen and Understand the problem of the customer with patience and provide the solution
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |