Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:25:00 -0500

| | Tech Support Test

Name | Praveen Kumar
E-mail | [email-masked]
Phone Number | (011) 9990655779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Switching, Routing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Csc financial services pvt Ltd | IT ADMIN | 1 year 7 month | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check date or time of pc.
3. Check website is correct or incorrect.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth .
2. Pair your device.
3. Select the device .
4. Connect the device.
5. Finally,  use the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Mentally well developed .
2. Listen the customer problem carefully.
3. Than resolve the problem asap.
4. You should gave tack time to customer .
5. Manage Aulternate devices,  than the customer didn't face he /her problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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