Subject: Tech Support Candidate - tarun kumar napit
From: tarun kumar napit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:07:57 -0500

| | Tech Support Test

Name | tarun kumar napit
E-mail | [email-masked]
Phone Number | (+91) 9414727224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | make my trip | Sr Executive | 30/06/2021 | 27300
Previous Employer 1 | yatra online pvt ltd | Sr Travel Consultant | 30/11/2018 | 23000
Previous Employer 2 | trimax IT infrastructure & services | Netwrok Support engineer | 30/07/2013 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Click the library button on toolbar then click history and select clear recent history. Select everything ,below the drop down menu, select both cookies and cache then click clear now. then reload again website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to Setting
Tap the bluetooth option
Turn on bluetooth
A list of available devices will be appear
If speaker is not listed , press the button on your speaker that makes it discoverable.
on mobile select speaker and its connected.

What according to you makes you a good candidate for customer service or technical support job?

Better Communication and Interpersonal Skills.
Good Analytical Skills.
Good Team Player .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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