Subject: Tech Support Candidate - Santosh Singh
From: Santosh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:02:18 -0500

| | Tech Support Test

Name | Santosh Singh
E-mail | [email-masked]
Phone Number | (91) 9899499169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Azadpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Limited | Associate Consultant | 1st August 2019 | 70000
Previous Employer 1 | J K Technosoft | Senior Associate Consultant | 31st July 2016 | 48000
Previous Employer 2 | Botree software international limited | Senior Executive Product Support | 24th February 2014 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please Make sure your Internet is working properly.
Please check if you have enter URL (WWW.NDTV.COM) correctly.
Please try to refresh the browser after deleting cookies.
Please make sur its not in blocked list site in your browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the mobile screen.
2. Touch and hold Blutooth icon.
3. Tap Pair new device. If you don't find Pair new device, check under "Available device" or tap more. Refresh
4. Tap the name of the bluetooth device you want to pair with your device.
5. Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have excellent interpersonal skills, analytical skills, and problem solving skills. Profitably, good in team work, sharing ideas, and and interacting with customers and clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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