Subject: Tech Support Candidate - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:52:39 -0500

| | Tech Support Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (+91) 7906102916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
aws

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CCS Computers pvt ltd | Tech Support executive | | 17000
Previous Employer 1 | HCL Infosystem Ltd | Desktop Support engineer | 30-June-2018 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If it is error related to network connection issue i will check all the component which is connected to internet, if the error related to server error that it might be server error for a time than i will ping the website by command prompt and check the connectivity. if not work than i will try ti change my browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth of speaker than i will open mobile bluetooth, and start discover when my speaker name is appear than select that name and it will ask for a pin to enter in mobile,  after entering the pin it will be connected to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | As per my qualification and my experience i meet all the requirement you need for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |