Subject: Tech Support Candidate - Mohd Zeya Taslim
From: Mohd Zeya Taslim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:51:27 -0500

| | Tech Support Test

Name | Mohd Zeya Taslim
E-mail | [email-masked]
Phone Number | (+91) 8318250128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | still working | 21000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Starting from the basic troubleshooting:
1. check internet connection (LAN/WIfi)
2. Check other websites
2(a) If all are not working will check step1 again and then open Device Management to reinstall LAN/Wifi drivers, Last option  contact ISP
2(b) If everything working only this one is not then check for the IE settings if this is added to Trusted Networks .
3. Checking after flushing the DNS (CMD>IPconfig  /DNS)
4. Will do a soft Shutdown using Command
Shutdown /r /t 0

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable Bluetooth device
2.Enable Bluetooth on Mobilepohne
3.Search for the device on mobilephone under Bluetooth devices
4.Select the device tap on it click on pair and add it

What according to you makes you a good candidate for customer service or technical support job?

Good Communication Skills
Good Customer Handling skills
Good Handling of a arrogant/Frustrated customer with patience
Good Knowledge of Domain you are providing assistance

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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