Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:50:51 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9811502408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medical Point (I) Ltd. | Marketing and sales engineer | Current | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As website is not responding. Firstly, I would check the physical connection between the pc and internet. Then, I would check the error code and resolve the issues for the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, Turn on the bluetooth of both the devices. Then I would search for a new pair as the device name appear on the screen. Kindly tap on connect and enter pin for the same. And device is connected.
What according to you makes you a good candidate for customer service or technical support job? | As, I have done graduation in electronics and communication branch and my minor project was a remote car control through bluetooth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |