Subject: Tech Support Candidate - Gautam Burnwal
From: Gautam Burnwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:28:14 -0500

| | Tech Support Test

Name | Gautam Burnwal
E-mail | [email-masked]
Phone Number | (110091) 8477043974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayurvihar 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Innodata | Associate | 31st Oct | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For this if you want to access the website and if it shows error then check your internet connection  if it is working well then try to use different browser , Some website runs on specific browser sometimes.
To check internet connection go on network and sharing center choose if it is connected over the internet or not..if this is connected and still shows internet is not available then try troubleshooting on the internet connection you have connected..!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on of the speaker.
Open Bluetooth- search for available devices to connect.
Pair with the speaker Bluetooth after it show paired then is is successfully connected now.

What according to you makes you a good candidate for customer service or technical support job? | As I'm a BTech graduate (CSE) and have good knowledge of IT and also I've knowledge of Networking, VMware, Outlook configuration , troubleshooting, Linux etc..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |