Subject: Tech Support Candidate - Jasbir Singh
From: Jasbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:27:59 -0500

| | Tech Support Test

Name | Jasbir Singh
E-mail | [email-masked]
Phone Number | (0180) 9991991945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindshaper | Executive engineer | 15 july20 | 25000
Previous Employer 1 | Hitech | Trainer | 10 dec2017 | 22000
Previous Employer 2 | Aforserve | Engineer | 12may 2014 | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the lan connection if it is OK then check browser settings and time and systems date is setting is wrong then we face this problem many times. If this issue not resolved then check os and troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of mobile phone and press on button bluetooth speaker. Mobile phone search the bluetooth device name and click on device name. Ready to pair.

What according to you makes you a good candidate for customer service or technical support job?

Time management
Problem solving skills
Team management
Quick response
Ready to take new challenges

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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