Subject: Tech Support Candidate - Manish Tiwari
From: Manish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:20:24 -0500

Tech Support
Test

Name

Manish
Tiwari

E-mail

[email-masked]

Phone Number

(396191) 7906503209

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hitech Informatics PVT.LTD

Techinal support engineer

Currently working now

18K

Previous
Employer 1

Origin formulations PVT.LTD

IT officer

10 June
2018

14K

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If this
site is not working on the user's PC, so that time reset the chrome browser
clear cookies and catch files, download history, and again restart the
PC.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

open the and peering the Bluetooth
device.

What according to you makes you a good candidate
for customer service or technical support job?

Carefully
understanding the issue. and collect the proper detail.

On a scale of 1 - 5
please rate your fluency in spoken English

4