Subject: Tech Support Candidate - AKHIL SINGH
From: AKHIL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:16:37 -0500

| | Tech Support Test

Name | AKHIL SINGH
E-mail | [email-masked]
Phone Number | (201301) 7065375937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTOR 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | EXL SERVICES | DSS L2 | 20AUG 2020 | 18000
Previous Employer 2 | KVCH | DSSL1 | MAY 2019 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1. Make sure that is your internet connection is working or not .

STEP2. If your internet connection working fine then clear the cached and cookies which is stored in the Browser .

Step3 . If have access of the command prompt then press window + R button run command is open and write cmd  after that press the entre button and then write IPCONFIG command and press entre and see the system is picking which ip address.

STEP 4. If the system is picking APIPPA means . 169.254.xxx, then told to the technical support team .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP1. If your Bluetooth speaker is charged and then press the power button and see blue or green color light is open or not . If yes then follow the next step.
STEP2. Open the Bluetooth in your phone and connect the Bluetooth with the the name of the device.
STEP3. When your Bluetooth is connected check  how much battery . Now your Bluetooth is connected do your work.

What according to you makes you a good candidate for customer service or technical support job? | According to me technical candidate should have good knowledge about the issue , and have very much patience to the listen the actual problem of the customer. If you do not the issue how to fix that particular  issue search on the internet and also discuss with the team .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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