Subject: Tech Support Candidate - Nishant kumar
From: Nishant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:12:25 -0500

| | Tech Support Test

Name | Nishant kumar
E-mail | [email-masked]
Phone Number | (+91) 7002999731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DIN ENGINEERING SERVICES LLP | SUPPORT EXECUTIVE | 11-01-2021 | 19400
Previous Employer 2 | TOPCEM INDIA | Engineer | 31 July 2019 | 26000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reboot device.After that problem still having then check the network.Open cmd and check ping 8.8.8.8
if it is ok then simply open google.com and search something it is working or not.If it is working then see in the other device down for every one or only me and confirm the troubleshoot site down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | go to settings.tap the bluetooth option.Turn on and after that a list of devices will appear.If our speaker is not in the list then makes it discoverable with a bluetooth button On.After that on mobile select my speaker.
What according to you makes you a good candidate for customer service or technical support job? | To make a good candidate of technical support job or customer service job to identifying the root of a customer's problem and working to find a solution.This service is all about maintaining a positive and friendly attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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