Subject: Tech Support Candidate - Amyush Adhikari
From: Amyush Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:12:00 -0500

Tech Support
Test

Name

Amyush
Adhikari

E-mail

[email-masked]

Phone Number

(+91) 9818066024

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chhatarpur, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini, Noida

Software Engineer

May 15,
2021

26000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I would
check the internet connection first by trying to access any other websites. If
my internet is fine then I will clear the cookies and caches from the browser
and restart it and try to access NDTV website again. If I'm still getting that
same error, I will try to access www.ndtv.com on another browser.  Even after
that, if I'm still facing this issue, then that would conclude that there might
be the issue with website's server itself.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth speaker.

2. Turn on the Bluetooth on my phone.

3. Check the available bluetooth devices showing on my phone.

4. Tap the name of bluetooth speaker on my phone.

5. It will show connecting and in few seconds it will get connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
keen interest in computers.

When I was a kid, since then only my friends call me and ask 'how they can
troubleshoot and fix the technical problem they are facing' with their printers,
computers, or mobile phones. If I know the resolution, that's one thing, but
even if I don't, I google and search if I get any resource.

Helping them and fixing their problems makes me  happy.

Knowing that I'm good at something, I applied for Technical Support Analyst in
Capgemini and I enjoy my work there. When I resolve the issues of users, they
thank me with a cheerful voice, which makes my day.

On a scale of 1 - 5
please rate your fluency in spoken English

4