Subject: Re: Tech Support Candidate - Suneel Patel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 00:58:10 -0700 (MST)

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Feb, 2021, at 17:46, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Suneel Patel <[email-masked]> 
Date: 13 February 2021 at 12:23:20 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Suneel Patel 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Suneel Patel 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9599329992 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noia 48 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CMS IT SERVICES 	Team leader 		40000 
Previous Employer 1 	Wipro technologies 	Team leader 	9 April 2020 	21000 
Previous Employer 2 	Vayam infosulation 	Desktop support Engineer 	20 Aug 2017 	16000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st check your internet connection 
2- Lan cable is properly connected or not 
3 - check your cookies and Temp file should be clear from browser 
4 - check your DNS server is corrected or not 
5 - check other websites is working or not 
6 - if other websites is working then insure you have permission or not to access above websites. 
7 - go to CMD and ping above websites is reachable or not 
8 - Run tracert COMMAND and check whether is disconnected and then check with your ISP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to the device which is need to be connect. And open his bluetooth app and put allow Tab and insure you have also click discover TAB as well. And Then open your mobile and go the Bluetooth operations and search your bluetooth speaker. Post appear your speaker bluetooth click on them and then they will ask you for bluetooth pair post pair completed your bluetooth is ready to use 
	What according to you makes you a good candidate for customer service or technical support job? 	I have positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.good communication skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END