Subject: Re: Tech Support Candidate - Mahip Singh Bisht
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 00:57:21 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Feb, 2021, at 17:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Mahip Singh Bisht <[email-masked]> 
Date: 13 February 2021 at 15:01:13 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Mahip Singh Bisht 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Mahip Singh Bisht 
	E-mail 	[email-masked] 
	Phone Number 	(0124) 9911275088 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quattro 	Deputy Manager 		
Previous Employer 1 	Wipro 	Group leader 		
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Read the error message to identify the issue. Try opening a different website, if it works then it's possible website issue or AV/firewall issue. Try a different browser, if it works then it's an issue with browser. For browser issue try clearing cookies, then reset browser if issue still persists. Incase second device is available try the internet access in order to identify device issue. For internet issue, first reboot system and router. Then check network status and ip address. Try ping command, if required release/renew ip address. Check network/wireless card driver. Uninstall/reinstall driver, and try internet access. Incase OS issue is identified then try a new user account, if issue persists then OSRI is required. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and press bluetooth button on it. Then search for bluetooth devices on your phone and pair the devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	Experience - 10+ yrs experience in technical support which includes OS, basic hardware & internet troubleshooting. 
I have worked as a technical advisor, L2 support technician, QA, team leader and group leader. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END