Subject: Re: Tech Support Candidate - Ritesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 15 Feb 2021 00:54:21 -0700 (MST)

Hi Ma'am, 

His spoken is good, Having tech experience too. 
Can join immediately 
His last salary was 38000/- 
Expecting same 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Feb, 2021, at 17:35, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Ritesh Kumar <[email-masked]> 
Date: 13 February 2021 at 19:45:01 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Ritesh Kumar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Ritesh Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9873582341 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida west 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Speakers & Audio 
VoIP 
Printers 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus International 	Tech Support Specilist 	Aug 19,2020 	38000 
Previous Employer 1 	Next Gen Global 	Tech Support Executive 	Aug 2018 	30000 
Previous Employer 2 	Beno Support 	Tech Support Executive 	July 2016 	28000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If getting error when trying to open a website (www.ndtv.com) we will perform the following steps. 
1. Check website address 
2. Check Internet connection 
3. Try to open website on another browser if using Google Chrome then try to open on Mozilla firefox or Internet Explorer. 
4. Reset Browser -Clear browsing data 
5. Check website status by trying to open on another device. 
6. Check in command prompt - ping the website address 
7. Open the browser in safe mode & then try to open website. 
8.Check firewall settings 
9. Flus DNS 
10. Restart the router 
11. Restart the computer 
12.Use Google DNS 
13.Ensure that there are no parental controls enabled. 
14.Check computer date and time. 
15. Run Malware Scan 
16. Refresh adapter - netsh winsock reset command in command prompt. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 
Tap the Bluetooth option 
Turn on Bluetooth 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good candidate for customer service or for technical support role as I can handle all types of customers, my attitude towards my work & dedication to complete a given task and getting to root cause & I can maintain good relation with customer as I can comminicate well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END