Subject: Tech Support Candidate - KANCHAN YADAV
From: KANCHAN YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:46:31 -0500

| | Tech Support Test

Name | KANCHAN YADAV
E-mail | [email-masked]
Phone Number | (011) 8860292702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi(laxmi nagar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support Engineer | August 2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the network connections and try to reconnect it. If it does not works I will check the internet cable or LAN cable. After connecting LAN cable properly, I will try to reconnect to the network then finally reload the website(www.ndtv.com) .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth in my mobile device
2. Power on the bluetooth speaker
3. Search Bluetooth speaker device in my mobile
4. Pair the device in my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Patience- if candidate patiently listen to customer's query and then reply politely, then customer will be fully satisfied with the reply he gets on behalf of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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