Subject: Tech Support Candidate - Nishant Shokeen
From: Nishant Shokeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:40:27 -0500

| | Tech Support Test

Name | Nishant Shokeen
E-mail | [email-masked]
Phone Number | (91) 7428032312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak research and services | Technical support Engineer | 30 jan | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Identify the problem
2.Clear cookies and cache of the browser
3.if problem is in windows computer remove temp files check system eventviewer
check system drivers wether they are working fine or not..
Check windows services (how many are running state and how many are stopped )
Open CMD (check protection is off or on )
Check about viruses in the computer (with the help of any antivirus )

3. If problem is in mac device, first open the terminal and write TOP which helps us to identify the possible threads which are running in the device
Open console and see crash reports
See whether  firewall is off or on
Install mac keeper to see any further damage or loss

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth of ur mobile phone
Then turn on the bluetooth of the headset
When mobile bluetooth is on ,go to mobile bluetooth pairing settings and search for the headset which u have
Then u see a headset there on the list
Tap on it
And ur headset goes to pairing mode
And u see confirmation on the mobile screen for the pairing then click on yes or allow ..
Here u go headset lights changes and it will connected .

What according to you makes you a good candidate for customer service or technical support job?

It's not about the customer service or providing support its just about showing ur skills in front of the customer who is unknown to u .. as customer sevices or u can say satisfaction is best strategy to grow  any business ..
And I am here to show up my skills in front of this organisation ..

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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