Subject: Tech Support Candidate - Sudhanshu kumar
From: Sudhanshu kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:35:31 -0500

| | Tech Support Test

Name | Sudhanshu kumar
E-mail | [email-masked]
Phone Number | (91) 9910224691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 73
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globus infocom limited | Service coordinator | 15th January 2021 | 41.k
Previous Employer 1 | Nilkamal Limited | Regional service coordinator | 30th November 2017 | 25 k
Previous Employer 2 | Sony India Pvt Ltd | Associate customer service | 9th November 2013 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check the spelling of URL
Neeed to check internate connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to open the Bluetooth in both devices(Speaker and mobile)
Need the pair it.

What according to you makes you a good candidate for customer service or technical support job?

Excellent customer handling skills
Team management
SLA management

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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