Subject: Tech Support Candidate - Krishnakant Yadav
From: Krishnakant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:34:48 -0500

| | Tech Support Test

Name | Krishnakant Yadav
E-mail | [email-masked]
Phone Number | (+91) 7405558939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gandhinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mircoland Ltd | Senior Engineer | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check which error is shown. Normally error is page can't reach it mean there is issue in network. So at my end I'll try to ping that system so I can be sure there is no network issue first. Other things to reset browser. It depends on which error shows

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On Bluetooth both side. In speaker and in phone
After search for speaker Bluetooth in mobile device
After paring
Connected

What according to you makes you a good candidate for customer service or technical support job? | I've total 3+ years experience with good support of clients
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |