Subject: Tech Support Candidate - Ashok Sharma
From: Ashok Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:34:32 -0500

| | Tech Support Test

Name | Ashok Sharma
E-mail | [email-masked]
Phone Number | (88004) 30555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini ,Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Agent | Working | 21k
Previous Employer 1 | Wipro | Advisor | 4dec | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While opening any website on the browser ,few things are always taken into consideration like mentioned below:-

Checking proxy
Checking LAN/Router to get the IP address
Disable Network adapter
Checking another DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turun on the speaker
Turn on the mobile bluetooth
Scan for the device name
Connect to device name of speaker

What according to you makes you a good candidate for customer service or technical support job?

I have experience in customer before as well working with wipro & Teleperformance. I used to do basic troubleshooting to fix the internet, setting wifi password  and access to modem page.

The another reason is that I have full willingness to assist customer without any reason.The attitude of always assisting customer and value the every single customer that grow our business regularly. However, showing human touch, sympathy, assurance and apologies at right time make us for customer oriented.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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