Subject: Tech Support Candidate - Fazal Qureshi
From: Fazal Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:22:29 -0500

| | Tech Support Test

Name | Fazal Qureshi
E-mail | [email-masked]
Phone Number | (91) 8655533825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur south delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sp solution point Pvt Ltd | Desktop support Engineer | Working | 10k
Previous Employer 1 | Quick ERP technologies Pvt Ltd | Desktop support Engineer | June 2019 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check the internet connection on my computer. If internet connection is there I didn't get error searching any site. If internet connection not there so I have check LAN connection of internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth of of speaker
2. Turn on the bluetooth of mobile phone
3. Now search bluetooth device in phone to pair
4. It's come by model name of speaker tap and connect.

What according to you makes you a good candidate for customer service or technical support job? | I give instant reply and give solutions of any error. I didn't waste time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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