Subject: Tech Support Candidate - Rishabh SRIVASTAVA
From: Rishabh SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:21:05 -0500

| | Tech Support Test

Name | Rishabh SRIVASTAVA
E-mail | [email-masked]
Phone Number | (91) 9891860950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Operation lead | Curr ent | 96000
Previous Employer 1 | Hcl | Specialist | 2013 | 50000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check internet connection
We will clear cache and cookies
We will add website In secure tab
We will try to ping web page
We will check hosted server
We will check. Apache. Tomcat.. Iis etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable bluetooth on both devices
We will make it discoverable on both devices
We will pair devices

What according to you makes you a good candidate for customer service or technical support job?

Good comm skills
Good problem. Solving skills
Good patience level
Good attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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