Subject: Tech Support Candidate - Mohammad Ali
From: Mohammad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:03:40 -0500

| | Tech Support Test

Name | Mohammad Ali
E-mail | [email-masked]
Phone Number | (110093) 8448675494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Csa | 7 July | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i will check my internet connection that it is connected

2nd I will restart the browser and check the date and time of the system

3rd I will restart the system

4th I will check the website is down for me or everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step Turned on the Bluetooth of both devices

2nd A list of available devices will appear on you mobile in Bluetooth settings

3rd Then tap the name of the device you want your mobile phone to connect

4th If it is the 1st time you are connecting both the devices it will ask for pass key and you need to confirm it on your device for the pairing and It will connect both to each other

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with the customer you need to be assertive and a problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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