Subject: Tech Support Candidate - Himanshi Kukreja
From: Himanshi Kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:07:33 -0500

| | Tech Support Test

Name | Himanshi Kukreja
E-mail | [email-masked]
Phone Number | (91) 9990229148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi , Patel Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relaince | Manager | 31 jan | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To identify what exactly the problem is . Then gathering more details and eliminating variables  . Reproducing the problem and developing the hypothesis of root cause
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start > devices > Bluetooth and other devices > add Bluetooth or other deivice > Bluetooth > choosing my device
What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem solving and passion for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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