Subject: Tech Support Candidate - Katikireddy Sairam
From: Katikireddy Sairam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:03:57 -0500

| | Tech Support Test

Name | Katikireddy Sairam
E-mail | [email-masked]
Phone Number | (0) 9908747040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Isp issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical associate | March 12 2021 | 20200
Previous Employer 1 | Locuz | Technical hr trainee | November 26 2019 | 15000
Previous Employer 2 | Vistaprint | Csr | November 7 2017 | 16000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection if it is connected or not.
If I do not find any issues there then I will check if I have typed the right url in the search bar.
If the url is correct and still If it is showing error then I will try to access any other website such as Google to check if I am able to access internet or not.
If I  able to access other sites then I will try to clear cache in my browser and restart it.
If still issue persists then I will try to access the site on other devices then I  will be able to understand if the issue is with the website or it is with my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn Bluetooth in mobile phone.
I will tap on Bluetooth button on the Bluetooth speaker.
When the light starts blinking then I will search for the Bluetooth speaker name on mobile Bluetooth search screen.
Once I find the name I will tap on it.
Then it will ask to pair and I will accept it.
Bluetooth speaker will be connected to the phone now.

What according to you makes you a good candidate for customer service or technical support job?

I like understanding problems and resolving them.
A good customer service agent should have to understand the customer situation and react to the same accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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