Subject: Tech Support Candidate - Vipin Joshi
From: Vipin Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:58:12 -0500

| | Tech Support Test

Name | Vipin Joshi
E-mail | [email-masked]
Phone Number | (91) 7838396989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
SQL, AWS services , workforce management, application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rishabh software | Operation support analyst | NA |
Previous Employer 1 | NIIT technologies | Senior software Engineer | 25 mar -2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will use the below steps -

1 - Restart the router
2- Check website status
3 -Clear web browser cache
4- Refresh the page
5 - Use different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth speaker
Click on Blue tooth of mobile phone
Discover the bluetooth device
Click on connect
Type the password if it is enabled
Then it will connect automatically

What according to you makes you a good candidate for customer service or technical support job?

Customer centric
Good communication
Diligent
Always polite to our customers
Enthusiastic

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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