Subject: Tech Support Candidate - Kartik Vats Kartik
From: Kartik Vats Kartik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:57:49 -0500

| | Tech Support Test

Name | Kartik Vats Kartik
E-mail | [email-masked]
Phone Number | (+91) 9045392102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Office365, mS windows OS - Advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EPE administration international limited | System Analyst | | 40400
Previous Employer 1 | Quatrro business support services | System Admin | 8 Jan 2021 | 32786
Previous Employer 2 | Toluna India pvt LTD | Sr. System support specialist | 18 October 2019 | 19900

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check if the computer is connected to the internet.
2. There might be some issue with the network adapter, so I'll try to run the network troubleshooter.
3. If that doesn't work, I'll if there is issue with other website as well, if other websites are working fine then I'll perform a dns flush command to check if there was any issue with dnd.
4. It the website still not working then I'll check with the administrator if the particular site is being blocked by the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in your mobile
2. Enable the pairing mode in both Mobile and speaker.
3. Search for the speaker name in the available bluetooth devices and select the speaker bluetooth name and select connect.
4. It will give you a notification to confirm if you want to pair with the bluetooth device. Once the pairing is completed you can use the wireless speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have worked for 2 different organisations where the work environment was totally different and supported the international clients over the calls, emails and chat. I'm always up to learn new things and always available for my team to help them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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